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Course categories

Available Courses

• Doing Business with the U.S. Federal Government

    

  This FREE course is designed to provide an overview of the types of opportunities that exist to conduct business with the federal government.  Topics include types of government contracts, types of grants, small business designations and certifications and how to obtain them.  This FREE course will also introduce users to the benefits of E-Learning.  A comparable 3 hour course of this type would cost you up to $500, not to mention travel expenses.   

• Managing Customer Service

    

  This program will help participants learn to how to identify ways to establish links between excellence in customer service and business practices and policies.  Students will develop the skills and practices that are essential elements of a customer service focused manager, recognize what employees are looking for to be truly engaged, recognize who their customers are and what they are looking for.  Participants will also develop strategies for creating engaged employees and satisfied customers.
• Finding Grants and Writing the Proposal

    

  Learn how to find grants and write your proposal submission.  This course demystifies the grant seeking process and contains the unwritten guidelines that help create winning proposals.
• How To Win GSA Schedule Contracts

    

  GSA Multiple Award Schedule Contracts are the primary vehicle used by organizations interested in doing business with the United States federal government.  There are many variables that make the process difficult and confusing.  This course provides easy to follow step by step instructions for preparing and submitting your solicitations.  Our experienced facilitators and consultants are available to assist you with your submissions via email, forums and phone conferencing.

• Maryland Minority Business Enterprise (MBE) Certification

  This course provides guidance on eligibility for and submission to the Maryland MBE Certification program.  We will  also cover the Disadvantaged Business Enterprise (DBE) certification which is used for National contracts and can be completed at the same time.